Our Customer Promise
We’re more than just gym management software. So we wrote down how we think about our customers, how you can expect to be treated, & where we’ll contribute to your gym’s growth story.
1.) Do what is right, even if it’s not easy
We’re laser-focused on our beliefs, what we want to accomplish, and how we’re going to treat our customers. From clear pricing – with no hidden fees – to the way we design the platform, we’re committed to doing what’s right for our customers.
2.) Community-driven listeners
We believe a strong fitness business is built on an engaged member community. This is true for Triib as much as anyone. We’re committed to staying closely connected to our customers, always listening to your feedback and letting it maximize the value of the tools we’re building.
3.) Transparency for the win
We own our mistakes. (we’re human!) Our customers don’t get the canned PR version of what’s happening at Triib. When we get ready to launch new features, we notify our exclusive community of customers first.
4.) Challenge the status quo & ourselves
We believe in doing things differently. For our customers who started businesses because they knew there was a better way to lead others into healthier, happier lives, we intend to do the same with our platform. We’ll never settle or be complacent with ‘how it’s always been done’. By consistently challenging ourselves and listening to our customers, we’ll deliver platform innovations that will drive you forward.
5.) Partners, not just providers ™️
We’re growing our business in parallel with our amazing customers. Because we believe in aligning our goals with you, we really are your partners on this journey, not just software providers. To prove it, we’ve invested heavily in having the best customer success ranking in the industry, providing unlimited account calls, and ongoing education & strategy content for all.
6.) World-class support
We believe every question needs prompt responses. Even though everyone says ‘it won’t scale’ we’re committed to getting your needs met as fast as possible. This means same-day responses during normal business hours.
7.) Lead from the front
We’re innovators with a proven commitment to you. We introduced a unified mobile app, Kiosk point-of-sale, simplified monthly bill aggregation, and integrated events (plus a Customer Promise!) into the market before anyone else. We’ll lead — not by shouting about having the ‘BEST’ tools at every chance — but by implementing the RIGHT tools ahead of trends.