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TheBoxHQ has released the ability for an Affiliate to perform their own member payment refunds.  We have released a video tutorial of the process, which will lead you step-by-step on the refund process!

Refunds within your Affiliate, by default, may only be performed by Admins, regular staff and coaches have this access disabled by default.  You may turn on a coach or staff member to allow them to also perform refunds by updating their Advanced Staff Restrictions.   This process is outlined in the tutorial video.

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Please let us know if there’s anything else that will help you perform refunds for your members!

Thank you,

TheBoxHQ Support Team

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